rtCamp Recruitment 2025: Explore rtCamp Recruitment 2025 for Technical Support Engineer roles. Check eligibility, job details, and how to apply online. Start your career with rtCamp—leading WordPress agency hiring skilled tech professionals this year.
🔍 About rtCamp:
We deliver enterprise success for web publishing and digital commerce. The open-source technologies at the center of all our work help you unlock operational efficiency, develop new capabilities, remove vendor lock-in, reskill your teams, and reduce TCO. Our bespoke engineering solutions for Fortune 500 companies, government agencies, and household brands such as Google, Facebook, News UK, Penske Media Corp, and HCL, reach millions of people every day. We’re a WordPress VIP Gold partner agency, with a globally distributed team of over 200+ rtCampers. Our team members have a current ongoing core contribution streak of 33 consecutive versions of WordPress.
💼 Job Role: Technical Support Engineer
Location: Work From Home
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📝 Job Description:
- Troubleshoot and resolve challenging problems across WordPress core, themes, plugins, performance, and server environments.
- Assist clients across multiple channels (email, chat, video, or calls) with technical troubleshooting, educational walkthroughs, and consultative discussions. Help clients achieve long-term success with their WordPress platforms.
- Handle fast-moving and complex situations with clear communication and ownership.
- Proactively suggest improvements for client success, internal processes, and rtCamp’s overall offerings.
- Maintain high standards of accuracy, thoroughness, and documentation for both clients and internal teams.
- Continuously learn, adapt, and contribute to knowledge bases and team practices.
- Participate in an on-call rotation (if required) to ensure 24/7 support coverage.
Must Have:
- Strong background in technical support, engineering, or customer success with proven problem-solving ability.
- Deep hands-on experience creating and supporting WordPress websites, including core, themes, plugins, and multisite, with strong skills in customizing themes and plugins using PHP.
- Fluency in written and spoken English with the ability to explain technical issues clearly to diverse audiences.
- Ability to diagnose root causes quickly and deliver sustainable solutions under pressure.
- A customer-first mindset with empathy, professionalism, and accountability in every interaction.
- Self-motivated, adaptable, and reliable in a globally distributed, async-first environment.
- Collaborative approach with a willingness to raise issues, drive resolutions, and contribute to team knowledge.
Good to Have:
- Prior experience in customer-facing roles such as support, training, or consulting.
- Familiarity with modern web fundamentals, including HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and version control (Git/SVN).
- Strong troubleshooting ability with a knack for breaking down complex problems into simple, workable solutions.
- Awareness of scalability and performance considerations in web applications.
- Exposure to monitoring and diagnostic tools like Kibana, Grafana, or New Relic.
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Work Experience: Freshers / Experienced
✅ How to Apply for rtCamp Recruitment 2025?
Interested candidates can apply online by clicking the application link below: