Razorpay Careers 2025: Apply for Razorpay Associate Technical Consultant Jobs 2025. Freshers & experienced can apply. Know eligibility, salary, location & application process now!
🔍 About Razorpay:
Razorpay is India’s first full-stack financial solutions company. We aim to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses – big and small – to accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive product suite to accept and disburse payments and raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
💼 Job Role: Associate Technical Consultant
Location: Bangalore
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📝 Job Description
- Work directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Responsible for following the escalation matrix and engagement of stakeholders, communicate technical issues to merchants and internal departments.
- Analyze incident trends based on data analysis on past incidents and chalk out action items to reduce service volume and increase availability of the applications.
- Apply negotiation styles accordingly when managing both internal & external stakeholders.
- Responsible for ensuring the team OKRs in green state by tracking it on daily basis.
- Communicate the application support policies, procedures and SLA to the relevant stakeholders and ensure the guidelines are followed across enterprise.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- Ensure the Customer Satisfaction is green and meets the organization targets.
Skills:
- 0-1 years of experience as Application Support.
- Experience working with Payment Industry is a plus.
- Strong knowledge of Microsoft Excel, PowerPoint and Data Management Systems is essential with a high degree of self-motivation and can-do demeanor.
- Ability to gain the valuable insights through the strong data/information literacy skill, perform root cause analysis & problem solving.
- Must possess technical, analytical, presentation skills with ability to translate findings into business reports and presentation.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Experience: 0 – 1 Year
✅ How to Apply for Razorpay Careers 2025?
Interested candidates can apply online by clicking the application link below: