About Company : We are a global leader in the HR services industry and specialized in solutions in the field of flexible work and HR services. By combining our passion for people with the power of today’s intelligent machines, we support people and organizations to realize their true potential. Our strategy consists of four building blocks: strong concepts, best people, excellent execution and superior brands. They are our response to the external growth drivers and market trends in our industry.
Job Title : Desktop Support Engineer
Location : Bangalore
Job Description :
- We are hiring for CMM level 5 product based Company at Bangalore
- Good customer handling skills and basic knowledge in data centre technologies like
- Server/Storage/Network, working in a 24/7 environment
- Receiving customer calls and logging tickets in ITSM tool
- Working in 24/7 environment, supporting enterprise customer Data Centre Technologies
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool
- Event management for the tickets, following up with internal teams, customers and vendors
- Responsible in meeting resolution SLA
- Prepare reports – daily/weekly/monthly reports
- Follow up with customers to ensure issue has been resolved
- Follow standard help desk procedures
- Routing calls / cases to respective teams – Skill based routing
Qualification : BE / BTech
Work Experience : 0 – 1 Year
Walk-In Date : 28th Jan – 30th Jan 2019
Time : 09:00 AM
Venue : Randstad India Private Ltd
#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road
Kodihalli, Bangalore – 560008
Apply : Walk-In
Contact Person : Durgesh Kumar – 08066409024 / 8880153325