Rackspace Technology Recruitment 2023 For Technical Support

Rackspace Technology Recruitment 2023: Rackspace Technology Recruitment 2023 For Technical Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.

About Company: We are multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named the best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Job Title: Technical Support

Location: Across India (Work From Home)

Job Description:

• Receive support requests (phone/ticket/chat) according to triage procedures
• Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues
• Work on level-appropriate tickets (e.g. system resources, MyRack requests) and escalate tickets according to protocol
• Perform basic user administration
• Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow
• Ensure adherence to customer & SLA commitments
• Provide Fanatical Experience to customers in all the above

Eligibility:

• Broad current knowledge of Rackspace, its operations, and service offerings.
• Familiarity with ticketing systems
• Basic knowledge of Rackspace product portfolio and associated technologies along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MYSQL, FTP, SSH, RDP, and PHP as well as an understanding of DNS function
• Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities
• Understand how the assigned duties relate to others in the team and how the team integrates with others

Skills:

• Ability to multitask and stay organized
• Outgoing personality with a professional appearance and demeanor
• Strong customer service and critical thinking skills
• Ability to communicate technical information and ideas for others to understand verbally and written
• Moderate computer proficiency including MS office suite
• Communicates basic technical information with team members

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Qualification: Any Graduate

Work Experience: Freshers / Experienced

How to Apply for Rackspace Technology Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply: Click Here