Oracle Recruitment 2024: Oracle Recruitment 2024 For Technical Support Analyst. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Technical Support Analyst
Location: Mumbai
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Job Description:
- Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support.
- Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers.
- Install, configure, and support workstation software, hardware, and printers.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
- Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions.
- Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues.
- Collaborate with others to resolve complex issues.
- Identify and suggest possible improvements on procedures.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Participate in the testing and evaluation of new technology.
Requirements:
- Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
- Knowledge of Windows, Mac and Linux operating systems and mobile devices.
- Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions.
- Basic network troubleshooting.
- Should be capable of multitasking.
- Strong customer skills and customer oriented.
- Should have excellent communication skills English/Spanish (Oral & Written).
- You should be smart, enthusiastic, and a good team player.
- Working knowledge of a Ticketing System (Jira Service Management).
- Ability and willingness to work in an environment providing 24x7x365 support.
- Ability to work during any 5 days (Workdays: Saturday to Wednesday) to support our customers during the weekend.
- Position is based in Mumbai, India (required to work from our office locations).
Skills:
- Cloud Support
- Customer Satisfaction
- Customer Service Support
- End User Support
- Endpoint Management
- Excellent communication skills
- MS Windows operating system
- Mac OS
- Microsoft Office Suite
- Network Troubleshooting
- Technical Support
- Troubleshooting
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Qualification: B.E / B.Tech
Work Experience: 0 – 2+ Years
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here