Oracle Recruitment 2024: Oracle Recruitment 2024 For Technical Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Job Title: Technical Support
Location: Bangalore
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Job Description:
- As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs.
- This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers.
- You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Responsibilities:
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Oracle Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here