NTT DATA Virtual Drive 2025: Join NTT DATA’s Virtual Drive 2025 for the Non-Voice Process on 13th August. Freshers and experienced candidates can apply online. Secure your career with one of the top IT service providers. Limited slots available – Apply today!
About Company: NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
Job Title: Non-Voice Process
Location: Coimbatore
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Job Description:
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activity in order to fulfill customer requests.
Requirements:
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset.
- ( Morning shift only 7.30 AM to 5.30PM)
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Qualification: Any Graduate
Work Experience: 0 – 1 Years
Virtual Drive Date: 13th August 2025
Time: 3.00 PM – 5.00 PM
Venue: Please download MS Teams to join the meeting
MS Meeting ID: 222 112 260 851 1
MS Passcode: Lt6LU954
How to Apply for NTT DATA Virtual Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here