Movate Walk-In Drive: Movate Walk-In Drive For Technical Support. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centred innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Job Title: Technical Support
Location: Hyderabad
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Fresher-Technical support- Job Location: Hyderabad- Fulltime
- Minimum 0-1 year of International calling experience
- Responsible for providing phone, chat and email based technical support for Client products.
- Assists Client employees in determining problems and provides resolutions on technical and service problems.
- Responsible for user satisfaction through effective handling of user problems.
- Ensure proper escalation procedures are followed.
- Performs assigned functions according to standardized policies and procedures.
- Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on Google software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers
- Help Google employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Skills:
- Working knowledge of Windows OS and basic knowledge on Linux OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good organizational skills
- Good Analytical & Cognitive skills
- Excellent telephone and customer handling skills
- Ability to deal professionally with irate customers
- Ability to learn new products and technologies
Preferred Qualification (Primary):
- Excellent communication skills
- BA/BS/Btech degree or equivalent practical experience
- Technical troubleshooting – Should be able to troubleshoot issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc)
Join Our Telegram Group for Instant Job Notification
Qualification: B.E / B.Tech / Any Graduate
Work Experience: Freshers
Walk-In Date: 21st Feb 2025
Time: 12.30 PM – 4.00 PM
Venue: 1st Floor, Sohini Tech Park, Nanakramguda, Financial district, Hyderabad – 500032 | www.movate.com
Contact: Prathyusha Akurathi ( 7013375490 )
How to Apply for Movate Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here