Movate Technologies Hiring 2025: Explore Movate Technologies Recruitment 2025 for IT Technical Support roles. Freshers and experienced candidates can apply online. Discover high-paying tech jobs with career growth in India. Don’t miss your chance to start a rewarding IT career!
🔍 About Movate Technologies:
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centred innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
💼 Job Role: IT Technical Support
Location: Hyderabad
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📝 Job Description
- Provides comprehensive remote support across major operating systems –
- Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
- Follows documented procedures for issues presented and escalates further if need be.
- Delivers support for G suite applications, covering installation and basic usage –
- When necessary, escalates issues to the SMEs / Leads for resolution.
- Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
- Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
- Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
- Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
Requirements:
- Education: Any degree, with strong written and verbal communication skills.
- Experience: 01 year in customer service.
- Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
- Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.
- Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.
🛠️Skills:
- Degree Certificate (Any, but should have good written and verbal communication skills
- 0 – 1 years of Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Basic troubleshooting and should be able to comprehend the issues presented
- Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
- Basic knowledge on IT systems
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Analytical & Cognitive skills
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📌 Eligibility Criteria
-
Education: Any Graduate
-
Experience: 0 – 1 Year
✅ How to Apply for Movate Technologies Hiring 2025?
Interested candidates can apply online by clicking the application link below: