IonIdea Walk-In Drive: IonIdea Walk-In Drive For Technical Product Specialist. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. IonIdea is an IT Solutions company (ISO 9001, SEI CMMi Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services IonIdea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. IonIdea’s vision is simply to become one of the most trusted companies in the technology and business process solutions industries. Our mission is to deliver excellent products, value-added solutions and high-quality services by bringing together passionate professionals, innovative technologies and the very best practices.
Job Title: Technical Product Specialist
Location: Bangalore
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Job Description:
- As a Product Technical Specialist Engineer (PTS) you will be part of our Global Customer Support team.
- You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
- Our customers represent some of the worlds largest companies, and the production applications you will be working on can easily represent millions of dollars per day of revenue.
- You will drive the assessment and triaging of issues and work efficiently to develop resolutions or interim solutions.
- You should be comfortable with focused, heads-down analysis of complex technical problems as well as with the interruptions that occur naturally in an operational support environment.
- For example, you may find yourself assisting other internal teams as they answer questions and provide assistance to customers in real-time (Chat) or via tickets.
- Some of the issues that you work on will need escalation into R&D. In those cases, you will document information gathered and progress made to date, and then work closely with R&D towards the final resolution.
- You will regularly and routinely interact with customer personnel at various technical and managerial levels for information gathering, troubleshooting, configuration, status updates, and final remediation.
Responsibilities:
- Recognize and solve isolated problems as reported by customers related to our SaaS and Managed
products, and their interactions with diverse customer technology ecosystems. - Analyze more complex or distributed problems with guidance
- Work directly and comfortably with customer application specialists to troubleshoot and resolve
platform or product issues via online chat, phone, video conference tool or submitted ticket. - Able to communicate localized technical approaches and tradeoffs effectively with small groups including customer middle management personnel with senior backup
- Perform in-depth troubleshooting of Internet related issues utilizing industry standard tools and
methodologies such as Wireshark, MTR, DIG, etc. in combination with an understanding of third party CDN
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 7th May 2025
Time: 9.30 AM – 1.00 PM
Venue: #38-40, ionidea, EPIP Zone, Leandmark: Near KTPO Busstop, (or) Nallurahalli Metro Station.
How to Apply for IonIdea Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here