IonIdea Walk-In Drive: IonIdea Walk-In Drive For Technical Product Specialist. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. IonIdea is an IT Solutions company (ISO 9001, SEI CMMi Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services IonIdea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. IonIdea’s vision is simply to become one of the most trusted companies in the technology and business process solutions industries. Our mission is to deliver excellent products, value-added solutions and high-quality services by bringing together passionate professionals, innovative technologies and the very best practices.
Job Title: Technical Product Specialist
Location: Hyderabad
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Job Description:
- As a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers.
- This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding.
- You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries.
- In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution.
Responsibilities:
- Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
- Provide customers micro consulting engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
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Qualification: B.E / B.Tech
Work Experience: 0 – 1 year
Walk-In Date: 12th Nov 2024
Time: 10.00 AM – 02.00 PM
Venue: JSpiders, Hyderabad, JNTU 2nd Floor, BSR Brixton, Brand Factory Road,
Above hotel Vishnu Sri HIG-2, near Nexus Mall, KPHB 5th Phase, Kukatpally
Hyderabad, Telangana – 500072
Contact Person: Suchitra / Lydia / Anusha
How to Apply for IonIdea Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here