Infosys BPM Walk-In Drive: Infosys BPM Walk-In Drive For Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Customer Service
Location: Hyderabad
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Job Description:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Requirement:
- Experience Previous experience in customer service. Experience in the telecom industry is preferred.
- Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
- Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
- Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
- Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
- Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
- Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
- Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Must Adhere and Non-Negotiables:
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- Need to complete successfully training within specific timeframe
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
- Continuous learning and upskilling opportunities.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- An original Government ID card is must for Security Clearance
Note:
- Infosys BPM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Qualification: Any Graduate
Work Experience: 1 – 2 Years
Walk-In Date: 4th – 6th June 2024
Time: 10.00 AM – 1.00 PM
Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
How to Apply for Infosys BPM Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here