Infosys BPM Recruitment 2025: Infosys BPM Recruitment 2025 For Chat Support Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Job Title: Chat Support Associate
Location: Bangalore
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Job Description:
- Customer Interaction:
- Responding to customer inquiries and requests via various channels (phone, email, chat).
- Providing information, resolving issues, and seeking further information to address customer needs.
- Handling both inbound and outbound activities, depending on the demand and workflow.
- Empathizing with customers and understanding their needs.
- Problem Solving:
- Investigating and resolving customer complaints or issues promptly and professionally.
- Providing solutions for basic problems and taking ownership of issues.
- Communication:
- Maintaining clear and effective communication with customers.
- Using strong verbal and written communication skills.
- Communicating effectively with colleagues to improve processes and enhance the customer experience.
- Technical Skills:
- Basic computer knowledge and technical skills.
- Proficiency in using relevant software and systems.
- Other Potential Responsibilities:
- Processing calls, emails, and chat interactions.
- Updating systems and databases with relevant information.
- Summarizing situations and priorities to the functional area.
- Collaborating with the team to improve sales processes and efficiency.
- Meeting targets and contributing to team success.
Skills:
- Communication Skills: Strong interpersonal, problem-solving, and verbal and written communication skills.
- Customer Service Skills: Ability to empathize with customers and understand their needs.
- Technical Skills: Basic computer knowledge and technical skills.
- Typing Speed: A typing speed of 30 to 40 words per minute (may be required).
- Other: Willingness to learn, adaptability, and a customer-focused attitude.
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Qualification: Any Graduate
Work Experience: 0 – 4 Years
How to Apply for Infosys BPM Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here