Informatica Recruitment 2020 : Informatica Recruitment 2020 For Software Engineer – Informatica Product Support. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : Informatica is the only proven Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Today’s intelligent enterprise is fueled by data and that data must be properly managed, governed, protected, and utilized – this is where Informatica drives next-generation innovation with its Intelligent Data Platform™. Our Intelligent Data Platform, a complete and modular solution built on a microservices architecture and based on the AI-powered, CLAIRE™ engine, enables companies to fuel innovation, become more agile, and realize new growth opportunities, resulting in intelligent market disruptions.
Job Title : Software Engineer – Informatica Product Support
Location : Bangalore
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Job Description :
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function
Skills :
- Bachelor’s Degree in Computer Science, Information Systems or a related technical discipline
- Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.
- 1+ years of experience in database
- Excellent grasp of relational database management theory and practice.
- Experience in various operating systems such as Windows, UNIX/Linux
- Strong understanding of relational databases like Oracle, SQL Server, MySQL
- Excellent Analytical skills and strong attention to details.
- Excellent Communication skills.
- Must possess critical thinking, problem solving, and decision-making skills.
- Excellent interpersonal and collaborative skills.
- Experience with Web Services/WSDL, SOAP, XML, XML Schemas, Java, and J2ee Servers is an added advantage
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Qualification : B.E / B.Tech
Work Experience : 1+ Years
How to Apply for Informatica Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here