HP Recruitment 2024: HP Recruitment 2024 For Support Engineer. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to the factory floor, we create a culture where everyone is respected and where people can be themselves while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work every day. When you do that, you’re more innovative and that helps grow our bottom line.
Job Title: Support Engineer
Location: Bangalore
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Job Description:
- This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management.
- The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between business units and sales.
- The role contributes proactively to projects through research and data analysis to ensure project success and customer satisfaction.
- The role also establishes and monitors product service metrics, identifying gaps and recommending corrective measures in a timely manner.
- The resource will be responsible for Managed Collaboration Services for HP.
- The person needs to monitor rooms for HP in the region about the availability and technical support.
- He/She will need to coordinate with local teams to fix issues as identified during support hours.
Responsibilities:
- Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
- Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
- Establishes targets for product service metrics, monitors the performance of product support operations, and discerns instances necessitating corrective measures.
- Engages in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.
- Executes comprehensive project plans, ensuring successful outcomes and adherence to established timelines.
- Develops and enhances customer relationships, contributing to revenue growth and overall client satisfaction.
- Collaborates closely with cross-functional teams to minimize potential disruptions to service delivery, ensuring seamless operations.
- Acts as a liaison between business units and sales, ensuring alignment and successful business outcomes through effective communication.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports
Requirements:
- Bachelor’s Degree in any discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
- Fluency in English (both written and verbal)
- Fluency in Spanish or French could be an asset
- Fluency in English (both written and verbal)
- ITIL Certifications could be an asset
Skills:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Key Performance Indicators (KPIs)
- New Product Development
- Product Management
- Project Management
- Thought Leadership
- Value Propositions
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Qualification: B.E / B.Tech
Work Experience: 0 – 2 years
How to Apply for HP Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here