HCLTech Walk-In Drive 2024: HCLTech Walk-In Drive 2024 For Email & Chat Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centred around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totalled $12.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Job Title: Email & Chat Support
Location: Hyderabad
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Job Description:
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT (Total Resolution Time) )..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Requirement:
- Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
- Proficient in English writing and speaking skills
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
- Good spontaneous chat etiquette.
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Qualification: Any Graduate
Work Experience: 0 – 5 Years
Walk-In Date: 31st August 2024
Time: 10.00 AM – 5.30 PM
Venue: Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 ( FOR Email Support & Chat Analyst) HCL Tech – H01B – P2 – Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 Hyderabad, India 500081 ( FOR Customer Support
Contact Person: Ashish Durgapal
How to Apply for HCLTech Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here