GlobalLogic Recruitment 2025: Kickstart your career with GlobalLogic! Apply for the 2025 Support Analyst job—open to freshers & experienced candidates. High-paying IT role. Apply now!
🔍 About GlobalLogic:
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to produce superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in the telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
💼 Job Role: Support Analyst
Location: Hyderabad
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📝 Job Description:
- Our client is a global medical technology company focused on designing, developing, manufacturing, and marketing medical devices and solutions.
Responsibilities:
- Take inbound call center calls routed to the HCIT queue during normal business hours
- Make outbound calls requested by our customer
- Respond to e-mail-generated tickets in ServiceNow
- Holiday hours to provide support during holiday shifts
- Report customer feedback to regulatory bodies, and hold to a high standard of excellence in complaint handling
- Manage mobile devices across multiple instances of our mobile device management platforms.
- Troubleshoot device enrollments and registration, app installation, software/firmware errors, hardware errors, and OS configuration
- Process broken, lost, or stolen devices
- Triage and escalate support requests, infrastructure issues, and customer enhancement requests
- Coordinate with multiple internal Client departments to resolve customer issues (Deployment, Marketing, Repair, Supply Chain, Engineering, etc.)
- Answer IT-related questions from internal Client departments
- Test software and hardware in development and production
- Prepared for disaster recovery protocols
- Direct impact to customer experiences with Client products
- Provide troubleshooting and technical support to end users by telephone in a call center/help desk environment
- Track every interaction with callers to ensure high accuracy of logging and documentation
- Utilise customer service skillset to provide technical knowledge and training to callers
- Identify issue trends and proactively address potential high-impact issues
- Provide IT Services for…
- Non-Therapy Application Support
- Installation
- Configuration
- Connectivity
- Passwords
- Device Deployment and Technical Support
- Lost / Stolen Device Processing
- Knowledge Management
- Process Documentation
- Consumer Mobile Devices
- Medical Accessories
- Medical Mobile Apps
- Client Apps
- Consumer Apps
- Healthcare Patient Management Platforms
- Complaint Handling
- Report Processing
- Responsibilities may include the following, and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call centre/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Provides technical support to users for either PC, server or mainframe applications and hardware.
- Answers questions regarding system procedures, online transactions, system status, and downtime procedures.
- Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.
- Maintains a troubleshooting tracking log, ensuring timely resolution of problems.
Requirements:
- Excellent communication skills in English
- Ready to work in 24/7, Rotational shift requirement
- Prior minimum 1 year International Voice, Chat & Email support experience in the following
Skills:
- Call Center Help Desk
- Customer Service
- End User Support
- Healthcare IT Specialty Services
- Mobile Handheld Devices
- Troubleshoot Consumer Technology
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📌 Eligibility Criteria
-
Qualification: Any Graduate
-
Work Experience: 1+ Years
✅ How to Apply for GlobalLogic Recruitment 2025?
Interested candidates can apply online by clicking the application link below: