Genpact Walk-In Drive 2025: Join Genpact’s walk-in drive on 11th Dec 2025 for content moderation jobs. Explore fresh opportunities, immediate joining, and work from home options. Apply now for a rewarding career with Genpact!
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Content Moderation
Location: Hyderabad
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Job description:
- Genpact Walk-In drive for Content Moderation and Customer service roles(Hindi +English) || Hyderabad location on 11th December 2025 (Thursday)
- Candidate should be able to speak/read and understand both Hindi and English languages.
- Walk-In Date: 11-December-2025 (Thursday)
- Walk-in Timings: 12 PM – 2 PM
- Walk-in venue for Content moderation role: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
- Walk-in venue for Customer Service role: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Responsibilities:
Content moderation:
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Chat support :
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Voice support
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Requirements:
- Graduation: Any grad except law is eligible
- Experience: Freshers/experience upto 2yrs
- Work location: Hyderabad (Only work from office)
- Shifts: Flexible with any shift
- Mandatory documents to carry: 2 passport size photographs (one photo to be pasted on resume), 2 copies of resume, Original Aadhaar card
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Qualification: Any Graduate
Work Experience: 0 – 2 Years
Walk-In Date: 11th Dec 2025
Time: 12.00 PM – 2.00 PM
Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 • Venue 2: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
How to Apply for Genpact Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here