Genpact Walk-In Drive: Genpact Walk-In Drive For Chat Process. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Chat Process
Location: Hyderabad
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Responsibilities:
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement
- Deep understanding of client process and policies
- Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
- Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
- Work closely with internal departments to provide the required information/support to the customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Upskill to enhance the knowledge time to time and offer support
Eligibility:
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification)
- Have strong interpersonal skills, verbal and written communication skills
- Freshers are eligible
- Must possess knowledge on Basics of appliances (Mobiles, Tablets, Laptop, ear bud, TVs, Monitors, Sound bars, SSD / Memory card, Refrigerators, Washer / Dryer, cooking appliances Oven/ Microwave, Vacuum cleaner, etc.)
- Relevant experience in Customer Support through Chat and good in Sales techniques
Preferred Qualifications/ Skills:
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 25th Feb 2025
Time: 11.00 AM – 1.00 PM
Venue: Genpact,14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
How to Apply for Genpact Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here