Genpact Walk-In Drive 2025: Looking for a career in customer support? Attend the Genpact Walk-In Drive 2025 on 17th October for Chat & Voice Process roles. Get all details about job eligibility, interview location, and salary here. Don’t miss this chance to join a leading global company!
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Chat & Voice Support
Location: Hyderabad
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Job description:
- Date: 17th October 2025
- Time: 11:30 AM – 1:00 PM
- Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
- Experience: Only Freshers are eligible (we are not considering post-graduates/ undergraduate/pursuing candidates for these roles)
- Languages known: English+Hindi
- Work Location: Hyderabad (Only work from office)
- Shifts: Flexible with any shift
- Only 2021-2025 graduates are eligible.
- We are not considering post-graduates for this role.(Candidate should have provisional certificates/marksheets handy)
Responsibilities:
- Handle multiple chats/calls at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies\
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
Requirements:
- Graduation in any discipline (except law)
- Freshers are eligible(Only 2021-2025 pass-outs) (Candidate should have marksheets handy)
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
Preferred Qualifications:
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
Please carry the documents below with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of the Aadhar card
- Pay-slip (if applicable)
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Qualification: Any Graduate
Work Experience: Freshers
Walk-In Date: 17th Oct 2025
Time: 11.30 AM – 1.00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
How to Apply for Genpact Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here