Genpact Virtual Drive: Genpact Virtual Drive For Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Customer Service
Location: Hyderabad
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Responsibilities:
- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Eligibilities:
- Only Freshers are eligible.
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Excellent Voice Communication Skills
- Fluent in English & Hindi Languages
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.
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Qualification: Any Graduate
Work Experience: Freshers
Virtual Drive Date: 29th March 2025
Time: 11.00 AM – 12.00 PM
Venue: Please download MS Teams to join the meeting
MS Meeting ID: 447 654 169 899
MS Passcode: t2jH2bU2
How to Apply for Genpact Virtual Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here