Genpact Virtual Drive: Genpact Virtual Drive For Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Customer Service
Location: Pune
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Responsibilities:
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with customer.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Adhere to all policies and procedures while showcasing customer centric servicing ethos.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Eligibilities:
- Graduate/Bachelors Degree preferred. Freshers are eligible.
- Comfortable working in a 24×7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred qualifications:
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Keen attention to detail, customer profiling and pattern identification
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Qualification: Any Graduate
Work Experience: Freshers
Virtual Drive Date: 22nd Feb 2025
Time: 11.00 AM – 2.00 PM
Venue: Please download MS Teams to join the meeting
MS Meeting ID: 498 300 235 461
MS Passcode: tm2eA3NT
How to Apply for Genpact Virtual Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here