Genpact Recruitment 2025: Explore Genpact Recruitment 2025 for Process Associate – Trust & Safety roles. Learn eligibility details, salary, and how to apply online. Start your career with Genpact today and secure a great opportunity in 2025!
🔍 About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
💼 Job Role: Process Associate – Trust & Safety
Location: Hyderabad
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📝 Job Description:
- Provides prompt and efficient service to the client including the appropriate escalation of any issues.
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Serve as an advocate for the user community
- Label content and flag for action
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
- In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role.
Requirements:
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools
- Fresh graduate or candidate with experience in service support/related field
- Must be able to commit to 24 X 7 rotating shift
- Must be able to work on weekends and public holidays
- Flexibility to take on multiple tasks, problem-solving/critical thinking skills
- Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy
Preferred:
- Preferably with service support experience
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📌 Eligibility Criteria
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Qualification: Diploma / Any Graduate
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Work Experience: Freshers
✅ How to Apply for Genpact Recruitment 2025?
Interested candidates can apply online by clicking the application link below: