Genpact Recruitment 2025: Explore exciting career opportunities at Genpact Recruitment 2025 for Process Associate roles. Freshers and experienced candidates can apply online today. Find details about eligibility, job responsibilities, salary, and selection process.
π About Genpact:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details β all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companiesβ ways of working.
πΌ Job Role: Process Associate
Location: Hyderabad
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π Job Description
- Provides prompt and efficient service to the client including the appropriate escalation of any issues.
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Serve as an advocate for the user community
- Label content and flag for action
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
Requirements:
- Diploma/Advanced/Higher/Graduate Diploma in any field.
- Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools
- Fresh graduate or candidate with experience in service support/related field
- Must be able to commit to 24 X 7 rotating shift
- Must be able to work on weekends and public holidays
- Flexibility to take on multiple tasks, problem-solving/critical thinking skills
- Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy
Preferred Qualification:
- Preferably with service support experienceΒ
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π Eligibility Criteria
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Qualification: Diploma / Graduate
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Work Experience: Freshers
β How to Apply for Genpact Recruitment 2025?
Interested candidates can apply online by clicking the application link below: