Genpact Recruitment 2025: Genpact Recruitment 2025 For Service Desk Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Service Desk Associate
Location: Hyderabad
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Job Description:
- This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns.
- They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.
Responsibilities:
- Assist end users through chat sessions, addressing their queries and concerns promptly.
- Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
- Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
- Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
- Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
- Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
Requirements:
- Graduate in any stream
- Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
- Ability to speak to a non-technical audience about technical problems
- Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred Qualifications:
- Good communication skills
- Demonstrate proficiency in the following technical skills:
- PC/Laptop
- Basic Networking
- Chrome, Edge & Mozilla Firefox
- Operating systems
- MS Office 2016
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Qualification: Any Graduate
Work Experience: Freshers / Experienced
How to Apply for Genpact Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here