Genpact Recruitment 2024: Genpact Recruitment 2024 For Support Engineer. Any Graduate / Diploma candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Support Engineer
Location: Pune
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Responsibilities:
- System Maintenance: Diagnose, repair, maintain, and upgrade hardware and computer equipment.
- Technical Support: Respond to client support requests and determine their issues or problems.
- Troubleshooting: Address hardware and software issues, install and maintain hardware and peripherals.
- Software Management: Install and upgrade operating systems and computer software.
- Network Connectivity: Troubleshoot network connectivity issues.
- Track ticket progress from initiation to resolution
- Communicate with users regarding ticket status updates
- Ensure timely resolution of all tickets in accordance with service level agreements (SLAs)
- Ensure timely updataion of log notes & document solutions for future reference
- User Training: Advise end-users on software or hardware upgrades and provide basic training.
Requirements:
- Relevant Degree /Diploma with experience in supporting end users
- ITIL Version 3 or 4 foundation Trained/Certified.
- Strong domain knowledge and technical orientation.
- Good communication skills .
- Knowledge of Active Directory, Windows Server OS
- Knowledge of different Networking devices
- Ability to work independently as well as part of a team
- Customer-centric mindset with a focus on user satisfaction
- Willingness to learn new technologies and adapt to changing environments
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Qualification: Any Graduate / Diploma
Work Experience: Freshers / Experience
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here