Genpact Recruitment 2024: Genpact Recruitment 2024 For Process Associate – Content Moderation. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Process Associate – Content Moderation
Location: Hyderabad
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Job Description:
- Ability & willingness to review and moderate the platform (periodically) on the basis of policies, processes, and guidelines. Provide actions & reasons on each decision/transaction.
- Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example, slurs, cuss words, adult content, etc.).
- The role also involves moderating content of an egregious nature.
- Review/Audit moderator’s transactions (action & reasons) to provide expert opinion on whether the transaction is, in compliance with policies & process
- Conduct coaching & feedback for moderators. Help moderators improve their quality performance
- Engage in the appeals process with moderators, team leaders & client stakeholders
- Ensure, self-expertise of the subject matter (process updates, policies, Quality Teams’ Standard Operating Procedure)
- Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hypercar required to improve quality performance
- Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raise the bar, continuously on Quality.
- Implementation and effective usage of different Quality Check Tools, best practices, and procedures.
- Contribute towards overall process improvement ideas, insights, and projects to enhance the process’s key performance indicators & value-adds
- Accountable for performance standards for the assigned set of moderator’s Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
- Responsible for partnering & contributing on classroom training delivery with respective team leaders or training specialists.
- Also, engage in refresher training as per training needs identifications & action plans for continuous improvement
Eligibility:
- Any Graduate
- Good communication (Minimum B2 proficiency as per CEFR on English/Hindi & excellent interpersonal skills
- Ability to comprehend the dynamic nuances in the gaming world
- Flexibility in working hours & shifts
- Prior understanding & exposure towards quality process (audits, coaching & feedback, sampling & reporting)
- Proficient on MS Office Tools (Excel, Word, PowerPoint etc )
- Attention to detail, nature of being thorough & meticulous in their work
Preferred qualifications:
- Relevant Years of experience in their previous stint/organization
- Worked in more than 1, trust & safety process/account in their previous organization
- Prior experience of people/multiple stakeholder interaction
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Qualification: Any Graduate
Work Experience: 0 – 3 years
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here