FIS Global Recruitment 2026: Apply now for FIS Global Recruitment 2026! Customer Service Associate jobs for freshers in Gurugram and across India. Great salary, training, and career growth. Check eligibility, last date, and online application link. Don’t miss this entry-level opportunity!
🔍 About FIS Global:
FIS™ is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
đź’Ľ Job Role: Customer Service Associate
Location: Gurugram
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đź“ť Job Description:
- Â Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
- Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
- Other related duties assigned as needed.
Requirements:
- Educational Qualification:Â Higher Secondary Education (12th) or Diploma or Any Graduation
- Mode of Study: Full Time/Distance Education
- Employment Mode: Full Time
- Job Location: Gurgaon, India
- Year of Graduation:Â 2025, 2024 & 2023
Skills:
- Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
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đź“Ś Eligibility Criteria
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Qualification: Undergraduate / Graduate / Diploma (2025, 2024 & 2023 batch)
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Work Experience: Freshers
âś… How to Apply for FIS Global Recruitment 2026?
Interested candidates can apply online by clicking the application link below: