Finastra Recruitment 2024: Finastra Recruitment 2024 For Technical Support. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company : Formed in 2017 by the combination of Misys and D+H, Finastra builds and deploys innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. Our scale and geographical reach mean that we can serve customers effectively, regardless of their size or location—from global financial institutions to community banks and credit unions. We bring deep expertise and an unrivalled range of pre-integrated solutions spanning retail banking, transaction banking, lending, and treasury and capital markets. With a global footprint and the broadest set of financial software solutions available on the market, Finastra has $1.9 billion in revenues, 10,000 employees and over 8,500 customers, including 90 of the top 100 banks globally.
Job Title: Technical Support
Location: Bangalore
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Job Description :
- Your deliverables as a [Role Name] will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Requirements:
- Academic qualifications: B.E/B.TECH (or equivalent)
- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
SQL/ Java - Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer-facing team
Skills:
- Should be fluent in English.
- Good oral and written communication skills
- Aspires to learn, Fast learner
- Possesses right attitude and is a team player
- Displays very good troubleshooting skills
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Qualification: B.E / B.Tech
Work Experience: Freshers / Experienced
How to Apply for Finastra Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here