eClerx Walk-In Drive 2025: Apply for the eClerx Walk-In Drive 2025 for International Voice Process on 25 August. Freshers and experienced candidates can attend the recruitment event. Click to know eligibility, venue, timing and application tips!
About Company: eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.
Job Title: International Voice Process
Location: Navi Mumbai
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Job Description:
- As a Customer Care Executive for the Inbound US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.
- You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Requirements:
- High school diploma (12+3 years diploma) or equivalent required.
- Bachelor’s degree experienced or fresher in any field is preferred NO B.E and B.TECH
Skills:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 1 Year
Walk-In Date: 25th Aug 2025
Time: 9.30 AM – 5.30 PM
Venue: eClerx Services Ltd. Building # 11, 3rd Floor, (3rd by lift) Recruitment Bay, K Raheja Mindspace, Plot #3, TTC Industrial Area, Thane Belapur Road, Airoli (E), Navi Mumbai 400708.
How to Apply for eClerx Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here