eClerx Walk-In Drive 2025: Join eClerx Walk-In Drive 2025 on 10th Sept for Chat Support Executive jobs. Freshers & experienced candidates can apply. Great career growth & perks!
About Company: eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.
Job Title: Chat Support Executive
Location: Navi Mumbai
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Job Description:
- As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue.
- You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Requirements:
- High school diploma or equivalent required.
- A bachelor’s degree in any field is preferred.
Skills:
- Excellent communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 3 Years
Walk-In Date: 10th Sept 2025
Time: 11.00 AM – 3.00 PM
Venue: eClerx Services Limited 3rd Floor, K Raheja Mindspace, Building # 11, Plot #3, Thane – Belapur Rd, TTC Industrial Area, Airoli, Navi Mumbai, Maharashtra 400708
How to Apply for eClerx Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here