DXC Technology Recruitment 2024: DXC Technology Recruitment 2024 For Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Job Title: Analyst
Location: Bangalore
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Job Description:
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Skills:
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for DXC Technology Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here