Deloitte Recruitment 2025: Kickstart your career with Deloitte! Explore Deloitte Recruitment 2025 for Associate Trainee positions. Check eligibility, salary, and how to apply online. Great opportunity for freshers to join one of the top consulting firms.
🔍 About Deloitte:
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
💼 Job Role: Associate Trainee
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📝 Job Description:
- 24/7 Application & Infrastructure Monitoring: Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
- Incident Response: Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
- Incident Triage & Escalation: Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
- Knowledge Management: Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
- Automation & “Shift Left”: Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
- Collaboration & Communication: Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
- Reporting & Metrics: Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
- Service Coverage: Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work.
Required Skills:
- Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
- Technical expertise:
- Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
- Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
- ITIL Foundational certification preferred.
- Incident Management:
- Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
- Familiarity with ITSM platforms (e.g., ServiceNow).
- Automation:
- Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
- Process Orientation:
- Experience documenting or following SOPs and contributing to incident knowledge bases.
- Collaboration:
- Comfortable communicating with technical and business stakeholders, both internally and externally.
- Reporting:
- Experience generating operational metrics, insights and status reports.
Preferred Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
- ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
- Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
- Prior work for large-scale enterprise environments, especially with managed services providers.
- Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
- Ability to develop or maintain automation scripts preferred.
- Experience working with third-party vendors and cross-functional teams.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: 0 – 6 Months
✅ How to Apply for Deloitte Recruitment 2025?
Interested candidates can apply online by clicking the application link below: