Deloitte Recruitment 2025: Deloitte Recruitment 2025 For Analyst. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
Job Title: Analyst
Location: Hyderabad
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Job Description:
- Handling webforms generated by users submitting self-service queries – Using Genesys Cloud & ServiceNow
- Incident and Request handling
- Proactive, Problem-Solving skills and display ownership characteristics
- Multitasking and capable of working in a fast-paced environment adhering to shift timings
Requirements:
- Bachelor of Engineering / Bachelor of Technology / Graduate
- 1 to 3 years’ experience in a similar role and Enterprise organisation.
Skills:
- Strong communication & presentation skills.
- Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
- Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
- Experience at service desk providing support across various channels including phone support.
- MS office suite efficiency
- Thorough understanding of IT Infrastructure areas and platforms (Exchange, Teams, Zoom, Intune, SharePoint, SQL Services, Security Ops, End User Technologies (EUT))
- Provide L1 troubleshooting / resolution for SME teams
- Experience on product-based support
- Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
- Ownership of issues to improve customer experience.
- Understanding of the CSI process.
- Full understanding of the full stack of support levels.
Desirable:
- ITIL Foundation v3/v4
- Added experience to work using the Genesys Cloud tool.
- Identifying and supporting the automation of manual Monotonous processes.
- Experience on Knowledge Base management
- Experience in data visualization, Office365, Macs
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Qualification: B.E / B.Tech
Work Experience: 1 – 3 years
How to Apply for Deloitte Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here