Cornerstone Recruitment 2025: Kickstart your career with Cornerstone Recruitment 2025! Explore exciting Technical Support Internship opportunities. Apply today for a chance to work with top IT professionals and build a successful future.
🔍 About Cornerstone:
Cornerstone powers the future-ready workforce with its leading AI-powered talent experience platform designed to unite technology, data and content and inspire a work environment of growth, agility and success at scale. With Cornerstone, organizations modernize their learning and development experience, deliver the most relevant content from anywhere, accelerate talent and career mobility and establish skills as the universal language of growth and success across their business. Cornerstone serves over 7,000 customers and 100 million users and is available in 180 countries and 50 languages.
💼 Job Role: Technical Support – Internship
Location: Pune
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
📝 Job Description
- Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
- Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
- Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
- Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
- Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
- Consistently deliver aligning with set goals and beyond
- Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
- Consideration of privacy and security obligations
🛠️ Skills
- Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Strong analytical and problem-solving skills.
- Added Advantage – Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
- The role requires working in 24×7 environment (mostly US shifts).
- Location – Pune MH (on-site)
Join Our Telegram Group for Instant Job Notification
📌 Eligibility Criteria
-
Qualification: B.E / B.Tech
-
Experience: 0 – 1 Year
✅ How to Apply for Cornerstone Recruitment 2025?
Interested candidates can apply online by clicking the application link below: