About Company : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
Job Title : Associate – Chat Process
Location : Bangalore
Job Description :
- Technical Customer Service – Chat
- Document troubleshooting steps clearly
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen or chat attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements, probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Prepare complete and accurate work and update customer file
- Maintain broad knowledge of client products and services
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Qualification : Any Graduate
Work Experience : 0 – 3 Year
Walk-In Date : 28th Jan – 04th Feb 2019 (Sunday Closed)
Time : 10:00 AM
Venue : Convergys (Concentrix) India Pvt Ltd
#55, Divya Shree Towers, Banngerghatta Main Road
Opposite Jayadeva Hospital/ next to Airtel Office
Bangalore – 560029
Apply : Walk-In