Concentrix Hiring 2025: Join Concentrix in 2025 as a Training & Quality Associate. Apply online now for top BPO jobs. Openings for freshers & experienced candidates across India.
🔍 About Concentrix:
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
💼 Job Role: Training & Quality Associate
Location: Gurgaon
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📝 Job Description:
- Design quality and experiential learning programs or content on banking products.
- Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants’ progress
- Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
- Ensure all training programs comply with regulatory requirements and company policies.
- Responsible for management of Trainers, including performance reviews, coaching/development
- Collaborate with different departments to streamline process/procedures
- Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
- Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
- Liaise with clients and other departments to drive key training project to improve performance
- Set monthly /quarterly / annual learning and development objectives for the program
- Gather feedback from trainees and stakeholders to continuously improve training programs and materials.
Requirements:
- Good people management & Excellent communication skills
- Good knowledge of MS Office
- High level of Analytical skills
- Good working knowledge of analytical tools & Excellent Voice Proficiency.
- Analytical and Quantitative skills
- Data Handling / data interpretation
- Good working knowledge of Training systems, tools and technologies.
- Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure in an unstructured environment
- Detail oriented, Strong organizational and Presentation skills
- Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
- Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Experience: 1 – 2 Years
✅ How to Apply for Concentrix Hiring 2025?
Interested candidates can apply online by clicking the application link below: