Cognizant Recruitment 2025: Looking for IT jobs in 2025? Apply online for Cognizant Recruitment 2025 – Process Executive (Helpdesk) role. Freshers and experienced graduates can register now. Explore Cognizant careers, eligibility, salary, and online application process here.
🔍 About Cognizant:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
💼 Job Role: Process Executive – Helpdesk
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📝 Job Description:
- Process Executive:
- Domain: ITES/BPO, KPO
- Designation: Process Executive – Voice
- Educational Background: Minimum Technical Graduate (Btech, BSC IT, – BSC Com Sci, MCA, Etc.)
- PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills
- Shifts: Rotational/ Flexibility to work in night shift
- Work location: Gurgaon – permanent work from office
- Shift: 24*7
🛠️ Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Flexible with the working schedule
- Ability to work overtime as required by business
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Resolving Technical complex queries,
- escalation channel to drive solution of B2B queries,
- detect and track App defects and inconsistencies,
- drive continuous improvement through root cause identification and defect elimination
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 0 – 6 Months
✅ How to Apply for Cognizant Recruitment 2025?
Interested candidates can apply online by clicking the application link below: