Cognizant Recruitment 2024: Cognizant Recruitment 2024 For Associate Consultant. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Title: Associate Consultant
Location: Kolkata
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Job Description:
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
Requirements:
- Bachelor’s in Science/ Commerce/Engineering or equivalent
- Dynamics AX
- ITIL
- MS SQL Server
- SQLWindows.
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Qualification: B.E / B.Tech
Work Experience: Freshers / Experience
How to Apply for Cognizant Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here