Ciena Recruitment 2026: Apply now for Ciena Recruitment 2026! Join as Associate – Global Technical Support. Freshers welcome for exciting networking roles in Bengaluru. Check eligibility, salary, & apply online today for top tech careers.
🔍 About Ciena:
Ciena is a networking systems, services, and software company. We help our clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. We deliver best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks. From our founding, Ciena has always been a pioneer in the networking industry. Coupled with innovation, our growth and success have been built on our ability to partner with clients—delivering the solutions they require to evolve their networks. What they demand today is changing, driven by changing end-user behaviour.
đź’Ľ Job Role: Associate – Global Technical Support
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đź“ť Job Description:
- Deliver expert technical support for global customers by diagnosing and resolving complex product and system issues.
- Manage case escalations with clarity and professionalism while maintaining strong customer relationships.
- Collaborate with engineering, product development, and sales teams to drive resolution and identify improvement opportunities.
- Apply advanced troubleshooting methods to determine root causes in networking and Linux environments.
- Document case activity, including problem details, steps taken, and final solutions, in the case management system.
- Present technical information clearly to internal and external audiences.
- Support knowledge sharing, innovation, and continuous improvement within the support organization.
Requirements:
- 0–2+ years of experience in technical support or a similar customer‑facing technical role.
- Strong understanding of Optical/DWDM/OTN/SONET/SDH technologies and TCP/IP networking.
- Proficiency with Linux, including command‑line troubleshooting.
- Demonstrated problem‑solving and analytical skills.
- Excellent oral communication and presentation capabilities.
- Ability to manage time effectively in high‑pressure environments.
- Commitment to delivering an outstanding customer experience.Nice to Haves:
- Hands‑on experience on Ciena Optical products like 6500, RLS, Waveserver family
- Exposure to global enterprise customers or large‑scale networks.
- Familiarity with case management or CRM tools.
- Knowledge of scripting for automation or diagnostics.
- Understanding of cloud‑based networking concepts.
- Experience collaborating across cross‑functional technical teams.
- Interest in innovation and process optimization.
Skills:
- Hands‑on experience on Ciena Optical products like 6500, RLS, Waveserver family
- Exposure to global enterprise customers or large‑scale networks.
- Familiarity with case management or CRM tools.
- Knowledge of scripting for automation or diagnostics.
- Understanding of cloud‑based networking concepts.
- Experience collaborating across cross‑functional technical teams.
- Interest in innovation and process optimization.
Note:
- This role requires a hybrid work model.
- Candidates located within a reasonable distance of a Ciena office must be willing to work from the office 60% to 80% of the time.
- Flexibility will be considered based on individual circumstances and business needs.
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đź“Ś Eligibility Criteria
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Qualification: Bachelor’s Degree
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Work Experience: 0 – 2 Years
âś… How to Apply for Ciena Recruitment 2026?
Interested candidates can apply online by clicking the application link below: