CGI Recruitment 2026: Join CGI Recruitment 2026 as a Service Desk Technical Analyst! IT support roles in Chennai & India. Apply now for top CGI jobs with training, salary details & eligibility. High-demand IT careers start here – limited seats!
🔍 About CGI:
CGI was founded in 1976 in Québec City by Serge Godin and André Imbeau. At the time, “CGI” stood for “Conseillers en gestion et informatique,” which translates to “Consultants in management and information technology.” As we grew into a global company, we became known as simply CGI. Today, there are 74,000 of us working across the globe. Together, CGI’s professionals have built one of the leading end-to-end IT and business consulting services companies in the world with a long track record of service excellence, innovative services and solutions, and sustainable profitable growth.
💼 Job Role: Service Desk Technical Analyst
Location: Chennai
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Job Description:
- Job Title: Service Desk Technical Analyst
- Experience: 1–3 YearsDepartment: Information TechnologyEmployment Type: Full-Time
Job Location: Chennai DLF - 24X7 shifts.
- Work from Office five days per week.
- We are looking for a skilled and customer-oriented Service Desk Technical Analyst with 1–3 years of IT support experience to provide technical assistance and operational support to end users.
- The role involves troubleshooting hardware, software, OS, network issues, ensuring prompt resolution, and delivering a high standard of IT service in line with defined SLAs.
Responsibilities:
- Act as the first point of contact for IT incidents and service requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, peripherals, etc.
- Provide support / troubleshoot for Windows / mac OS operating systems and standard enterprise applications.
- Support Microsoft services including Outlook, Teams, OneDrive, and SharePoint.
- Record, track, and update tickets in ITSM tools, ensuring accurate documentation
- Escalate complex or unresolved issues to Tier 2/3 teams following escalation procedures.
- Maintain and contribute to knowledge base articles and technical documentation
- Adhere to ITIL processes, security policies, and compliance requirements.
Skills:
- Excellent verbal and written communication skills.
- 1–3 years of experience in a Service Desk, Help Desk, or Technical Support role.
- Basic understanding of ITIL framework.
- Strong understanding of basic Windows OS.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Remedy, Freshservice, or similar)
- Basic knowledge of networking concepts and troubleshooting
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks.
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📌 Eligibility Criteria
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Qualification: Bachelor’s Degree
-
Work Experience: 1 – 3 Years
✅ How to Apply for CGI Recruitment 2026?
Interested candidates can apply online by clicking the application link below: