BT Group Recruitment 2024: BBT Group Recruitment 2024 For Trainee. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: We’ve always been an organisation with a purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. Over the past 180 years, we’ve established ourselves as a strong brand capable of achieving great things. We support emergency services and hospitals, keep economies around the world online and secure, and deliver large-scale infrastructure for global events such as the London 2012 Olympics. In recent years we’ve entered new markets and successfully launched BT Sport and BT Mobile, and acquired EE.
Job Title: Trainee
Location: Gurugram
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Job Description:
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Skills:
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Complaint Management
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Information Management
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Communication
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Requirements Analysis
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Continuous Improvement
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Issue Resolution
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Problem Solving
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Billing
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Time Management
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Customer Relationship Management
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Escalation Management
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Technical Support
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Decision Making
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Growth Mindset
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Stakeholder Management
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Inclusive Leadership
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for BT Group Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here