Anthology Recruitment 2025: Anthology Recruitment 2025 For Support Analyst. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Anthology was created through the merger of four of the world’s leading education technology companies: Blackboard, Campus Management, Campus Labs, and iModules. And we’re much more than a technology provider. We’re a true partner, whose team includes former faculty, administrators, and leaders with experience spanning more than three decades. We’re dedicated to understanding your institution’s unique challenges and ensuring your success. Our goal is to not only meet your needs today, but to drive innovation that changes what EdTech can make possible for you tomorrow.
Job Title: Support Analyst
Location: Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
- The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
- This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.
- Our Customer Support team has a proven track record of delivering high-quality technical support in a 24×7 environment to our customer base.
Responsibilities:
- Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
- Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
- Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
- Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
- Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis
- Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
- Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues
Required Skills:
- Exceptional listening, written, and oral communication skills
- 0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools
- Strong knowledge of system and database administration principles
- Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
- Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Light experience configuring multi-node environments that run enterprise-level applications
- Knowledge of Struts, Tomcat, and WebLogic
- Fluency in written and spoken English
Join Our Telegram Group for Instant Job Notification
Qualification: Bachelor’s Degree
Work Experience: 0 – 2 Years
How to Apply for Anthology Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here