Accenture Recruitment 2025: Accenture Recruitment 2025 For Customer Service. Any Graduate. candidates can apply. The detailed eligibility and application process are given below.
About Company: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Title: Customer Service
Location: Bangalore
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description:
- Skill required: Customer Operations – Non Voice – Service Desk Non-Voice Support
- Designation: Customer Service New Associate
- Qualifications:Any Graduation
- Years of Experience:0 to 1 years
Responsibilities:
- Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
- To perform assigned skill sets and its corresponding activities and tasks efficiently.
- To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
- To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issues
- To provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customer’s lifestyle needs and generate additional revenues as a result
- To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
- To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
- To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities.
Skills:
- College graduate, preferred but not required
- Excellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources)
- Experience in customer care, sales, tech support and/or similar accounts, required
- Experience in broadband and/or TV troubleshooting, recommended but not required
Join Our Telegram Group for Instant Job Notification
Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for Accenture Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here