Accenture Recruitment 2024: Accenture Recruitment 2024 For Associate – Query Management. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Title: Associate – Query Management
Location: Bangalore
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Job Description:
- The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support.
- Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity.
- Candidates needs to display attention to detail, show ownership and be able to embrace feedback.
- Ability to multi-task in usage of different applications and adhere to key compliance measures.
- Strong customer service skills
- Strong verbal English language proficiency.
- Ability to multi-task in usage of different applications and tools
- Analytical and Problem-Solving skills
- Liaise with other support teams as required to resolve requests/issues in a timely manner
- Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Ownership of the customer journey with quick and accurate resolution.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
Skills:
- Detail orientation
- Ability to establish strong client relationship
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed
- Results driven
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
How to Apply for Accenture Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here