Genpact Recruitment 2021 : Genpact Recruitment 2021 For Process Associate – Disability Claims. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title : Process Associate – Disability Claims
Location : Hyderabad
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Job Description :
- Handle end user queries received via email/calls/chat
- Supervise generic email box for incoming queries and acknowledge them as per SLA
- Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
- Follow up with requesters/co-functional teams to provide quicker resolutions!
- Follow up with Suppliers/Vendors wherever required
- Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
- Transfer/Call out inquiries to appropriate teams for resolution
- Finding opportunities to improve and organize the process!
- Assist users with requisition creation process and Invoice creation process
- Guide users in navigating through the system for any requisition or PO related issues
- Raise tickets with co-functional teams on behalf of users wherever applicable
- Coordinate with different teams until the user’s issue is resolved
- Update SOPs with the frequent and new scenarios as and when encountered
- Publish dashboard, as cooperated with the customer, on timely basis
- Maintain the list of contact names and number for all the different support teams to ensure timely resolution
Skills :
- Customer Management Skills
- E2E understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
- Strong English Communication (Both written & verbal)
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Qualification : Any Graduate
Work Experience : Fresher / Experienced
How to Apply for Genpact Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here