GlobalLogic Recruitment 2026: Apply for GlobalLogic Recruitment 2026: Technical Support Engineer – AIML. 1-3 Years of experienced can apply. Join AI/ML cloud support, grow your tech career. Apply now!
🔍 About GlobalLogic:
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to produce superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in the telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
💼 Job Role: Technical Support Engineer – AIML
Location: Gurgaon
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📝 Job Description:
- GlobalLogic is looking for a highly skilled and customer-focused AIML Technical Support Engineer with strong experience in Artificial Intelligence and Machine Learning technologies, along with hands-on experience in Technical Support and any Cloud platform.
- The ideal candidate should have a strong understanding of AIML concepts and technologies, excellent troubleshooting and problem-solving skills, and the ability to support customers in resolving complex technical issues.
- Experience with cloud platforms such as Google Cloud Platform (GCP), AWS, or Microsoft Azure is required.
Responsibilities:
- Engage with customers through email, chat, and phone to diagnose, troubleshoot, and resolve complex technical issues related to AIML products, solutions, and cloud environments.
- Provide technical support and guidance for customer-specific AIML and cloud-based solutions, addressing architectural design requirements and offering targeted recommendations.
- Troubleshoot issues related to AI/ML models, Generative AI, APIs, integrations, deployments, and cloud services.
- Ensure timely response and resolution of customer queries while consistently meeting or exceeding defined Service Level Objectives (SLOs).
- Maintain high customer satisfaction by delivering accurate, effective, and high-quality technical support.
- Utilize advanced troubleshooting tools and techniques to identify root causes and provide customers with clear and comprehensive resolutions.
- Analyze complex technical issues, reproduce problems, and perform detailed investigations to identify the underlying cause.
- Document and classify customer queries, technical issues, root causes, resolutions, and preventative actions to support continuous improvement and knowledge sharing.
- Collaborate with Engineering, Product, and other cross-functional teams to investigate and resolve complex technical issues and product-related concerns.
- File detailed bug and issue reports for Engineering teams, including problem descriptions, reproduction steps, expected and actual behavior, logs, and relevant technical details.
- Assist in creating and maintaining technical documentation, troubleshooting guides, knowledge base articles, and standard operating procedures.
- Identify recurring issues and trends and recommend preventative actions or process improvements to enhance product quality and customer experience.
- Clearly communicate technical concepts and solutions to customers and internal stakeholders with varying levels of technical expertise.
Skills:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, and/or equivalent practical experience.
- 1+ years of experience in Technical Support, troubleshooting, or a related technical field.
- Strong knowledge or understanding of Artificial Intelligence and Machine Learning (AIML), Chatbots, Large Language Models (LLMs), and Generative AI.
- Preferred experience or knowledge of Google Cloud Platform (GCP).
- Basic understanding of cloud or hybrid cloud environments.
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues effectively.
- Strong customer support capabilities with a customer-focused approach.
- Excellent verbal and written communication skills.
- Ability to understand customer concerns, empathize with customers, and handle issues with care and professionalism.
- Ability to clearly communicate technical concepts and solutions to customers with varying levels of technical knowledge.
- Willingness to work from the office in a 24×7 rotational shift environment.
- Ability to work collaboratively with cross-functional teams and adapt to a fast-paced support environment.
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Work Experience: 1 – 3 Years
✅ How to Apply for GlobalLogic Recruitment 2026?
Interested candidates can apply online by clicking the application link below: