Diebold Nixdorf Walk-In Drive 2026: Diebold Nixdorf Walk-in on 26 Sept in Hyderabad: Diebold Nixdorf is hiring Associate Service Desk Representatives (freshers & 0–4 yrs). Join a global tech firm, get training, and start your IT support career. Apply now!
About Company: We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge systems technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 25,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, and branch and store transformation.
Job Title: Associate Service Desk Representative
Location: Hyderabad
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Job Description:
- Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware, software, and network-related issues, performs software distribution, creates and updates tickets, and works with customers to ensure appropriate levels of engagement and communication.
- Uses available tools and resources, including remote support tools, to accomplish tasks and deliver exceptional customer service.
Responsibilities:
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
- Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
- Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
- Troubleshoots and resolves issues related to DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches, and end-user computing environments.
- Escalates unresolved issues according to established procedures and keeps customers informed.
- Collaborates with global teams and supports users across multiple regions and time zones.
- Ensures high levels of customer satisfaction through effective communication and timely incident resolution.
Skills:
- B.E/Btech, MCA, BCA is preferred for the Role, Graduation Mandatory (Any Discipline)
- Must have handson 0-4 years of relevant Service Desk, Technical Support, Helpdesk, or Desktop Support experience.
- Strong hands-on troubleshooting experience in hardware, software, operating systems, Microsoft applications, and network-related issues.
- Good understanding of DNS, DHCP, TCP/IP protocols, networking fundamentals, routers, switches, and connectivity troubleshooting.
- Exposure to supporting users in a global service delivery environment (US/UK/Australia/Europe).
- Strong communication, analytical, problem-solving, and customer service skills.
- Must be willing to work in rotational shifts(Night shift), including weekends/holidays as required.
- Candidates must possess fluent English speaking skills with the ability to communicate confidently and professionally with global customers.
- Strong spoken English and customer interaction skills are required to effectively support users in a global service desk environment.
- Must demonstrate flexibility to work in a 24×7 operational environment and be comfortable with rotational shift schedules to ensure continuous service support.
Preferred Qualifications:
- Knowledge of ITSM/ticketing tools and remote support applications.
- ITIL, CompTIA, Network+, or CCNA certifications are advantageous.
- Fluency in spoken and written English is mandatory, as the role involves supporting Global customers and stakeholders.
Carry Documents:
- Updated Resume/CV
- Government ID
Note:
- Dress in formal or business casual attire.
- Candidates who have submitted an application within the last one month are requested not to participate in or reapply for this walk-in drive.
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Qualification: B.E / B.Tech / BCA / MCA
Work Experience: 0 – 4 Years
Walk-In Date: 26th Sept 2026
Time: 12.00 PM – 4.00 PM
Venue: 9th Floor, Vega Block, Ascendas Park, Madhapur, Hyderabad, Telangana 500081
How to Apply for Diebold Nixdorf Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here