Tech Mahindra Walk-In Drive 2026: Tech Mahindra Walk-In Drive 2026 for Service Desk (Fresher & 0–5 yrs) in Hyderabad from 18–25 September. Check eligibility, salary, venue, documents and how to apply.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across several technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Service Desk
Location: Hyderabad
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Job Description:
- Role: Technical Support Associate
- Ability to work in 24*7 environment, this is a must
- First Point of Contact for users to report Technical issues
- Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
- First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
- Ensure reported issues are responded and addressed as per the defined SLA timelines
- To work towards effective and timely resolution of issues.
- Document the Learnings and contribute Knowledge Articles
- Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
- Document detailed and accurate notes, record them on ITSM tool
Responsibilities:
- Active directory, Proxy, DNS, Group Policy.
- Network: Knowledge on LAN setup, basic routing and switching, passive networking.
- Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting.
- Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
- Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
- Printers: Hands on experience on managing printers (Local & Network printers) –
- MS Office: Good / excellent knowledge for support of MS Office and standard software
Skills:
- Voice Call Handling: excellent knowledge of handing voice calls and multitasking.
- Email Communication: professional email writing skills.
- Chat Communication: professional chat writing skills and multitasking.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- High Level of Communication Skills and ability to comfortably handle International Customers.
- Freshers and Experience both are eligible
- Experience with international voice will be an added advantage
- Flexibility to work in a 24*7 environment is mandatory
- Knowledge about Incident and Service desk management.
- Understanding of ITIL concepts
- Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing
- Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues.
Note:
- Please carry your resume and aadhar while coming and please mention Aniketh on top of your resume
- Dont Walkin on Sat & Sun and festive days
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Qualification: Undergraduate / Graduate
Work Experience: 0 – 5 Years
Walk-In Date: 18th – 25th Sept 2026
Time: 10.30 AM – 12.00 PM
Venue: Tech Mahindra, Bahadurpally (View on map)
How to Apply for Tech Mahindra Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here