Wipro Recruitment 2026: Wipro Recruitment 2026 for Customer Service Representative jobs. Check eligibility, qualifications, responsibilities, location and application details for freshers and graduates.
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
💼 Job Role: Customer Service Representative
Location: Gurgaon
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📝 Job Description:
- Wipro Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.
Responsibilities:
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- To strive to create a healthy and fun filled Environment in the team
- Display interpersonal skills in handling the day-to-day operations on the floor
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Identify, share and support operational improvements
Requirements:
- Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
- Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.
Skills:
- Very Good written & spoken communication skills
- Should be flexible to work in rotational shifts in 24*5 work environment
- Proficient in computer usage and Basic knowledge on MS Office
- Pro-active & Positive Attitude • Ability to Work efficiently and effectively in a team
- Excellent Customer facing Skills and Ability to build Rapport
- Should have the ability to escalate issues with a view to bringing about a win-win resolution
Locations and Shifts:
- Gurugram as per the business requirements
- US Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 6 Months – 2.5 Years
✅ How to Apply for Wipro Recruitment 2026?
Interested candidates can apply online by clicking the application link below: